Customer Success Optimisation

Customer Success Management (CSM) is a strategic approach to helping end-users achieve their goals and maximise the value of a product or service. While technology supports the process, success relies on human expertise, empathy, and relationship-driven interactions. 

At Sinesis, our CSM design process starts with aligning business objectives through stakeholder workshops with the CSM function's goals and objectives. From there, we build the core operational framework, covering customer segmentation, engagement models, portfolio structures, compensation models, recommendations for technology requirements and more, to create a tailored, scalable customer success function.