About us

Dr. Kit Potter has over 20 years of experience driving customer-focused transformation in global B2C and B2B companies. She specialises in aligning organisational change with customer needs, optimising resources, adopting emerging technologies, and enabling smarter ways of working.

Kit has a proven track record of driving customer-led innovation across various domains. Her accomplishments include designing and implementing new target operating models to transform and optimise business functions, developing Customer Success functions and retention teams that delivered double-digit growth, establishing offshore operational teams, and leading award-winning customer experience programs based on the design and implementation of company-wide CX strategies. 

Her previous commercial leadership roles include Senior Vice President at Wood Mackenzie, Global Director of Customer Experience at S&P Platts, CX & Insight Lead at Dixons Carphone, and Management Consultant at Capgemini. 

 Dr Kit Potter holds a PhD in Marketing and Statistics and a Master of Business Administration from Aarhus University (Denmark).

 Paul Helmore is a career commercial leader and business strategist with over 30 years of experience in sales and marketing optimisation, commercial negotiations, team building, mentoring, and addressing organisational challenges. 

Starting with eight years of service in the Royal Navy, Paul transitioned to professional sales. He has since built a career spanning multiple international industries, with a strong focus on the energy sector. His extensive global experience includes building high-performing commercial organisations, managing complex sales and leading consulting services. Paul has developed a keen understanding of cultural and regional differences while leading sales and marketing organisations ranging in size from a few dozen to thousands 

His previous roles include 21 years at Schlumberger, where he held diverse roles in major account management, operations management, product and technical marketing, sales, and training and development. He later served as EVP of Sales at Wood Mackenzie, pivotal in successfully selling the company to a private equity firm in 2023.

An alumnus of Harvard Business School, Paul holds an Executive MBA from the Program for Leadership Development (PLD 22) and has studied Behavioral Economics at Harvard. He is also a certified coach from Columbia University.